Guest Experience for Foodservice

Guest Experience for Foodservice

An Online Learning Series for College and University Foodservice Supervisors and Managers

Deliver exceptional service by design—not by chance. Guest Experience for Foodservice is an interactive, asynchronous online course built specifically for supervisors and managers in college and university dining who want to elevate every guest interaction. This program lives within the Guest Experience Domain of the NACUFS Collegiate Dining Body of Knowledge™.

This six-part series explores the foundations, philosophies, and implementation strategies that define best-in-class guest experiences. The course includes the NACUFS Guest Experience Workbook and Lesson Plans, a practical tool that enables you to build a personalized guest experience plan for your operation while creating ready-to-use training materials for your frontline team.

What You’ll Gain:

• Understand the critical role guest experience plays in the success of your dining operation.

• Explore the guest experience philosophies behind top-performing brands and learn how to apply those principles in a campus dining environment.

• Define the core components of your own guest experience philosophy and build a tailored plan for your operation.

• Implement your guest experience strategy with confidence—learn how to gain team buy-in and integrate the plan into daily operations.

• Measure your impact, assess program performance, and create a culture that celebrates guest satisfaction and continuous improvement.

With real-world applications and a built-in training framework, this course saves you time while equipping your team with the tools to consistently deliver memorable guest experiences.

Once registered, you’ll have six months to complete the series at your own pace.